Guides
Freshlux Shift Guides
Our Shift Guide is an open source guide helping our staff host a shift.
Briefing
Do not say the [HOST] or [CO-HOST] bits at the start. They are to indicate who says what.
Introduction
Go onto your role and say what it says at the same time.Welcome to my shift at Freshlux. I am your host, .
Roles
[HOST]: My co-host will now hand out roles.The co-host will now hand out the roles from the table below.
| Role | Max Users In Role | Role Description | Min. Role |
|---|---|---|---|
| Self Checkout | 3 | They will help out at the self checkouts if anyone needs assistance or approval. | Junior Store Colleague |
| Burger King Cashier | 2 | The Burger King Cashier will take people’s order from the POS at Burger King. | Must be a certified Burger King employee. |
| Burger King Supervisor | 2 | Oversee all operations at Burger King, view orders on our Hyra. | Supervisor (No BK training required) |
| Manuals | 3 | Operate the manuals. | Junior Store Colleague |
| Burger King Cook | 4 | Make the food at Burger King. | Must be a certified Burger King employee. |
| General Store Supervision | 2 | Supervise the store. | Management |
| Customer Service | 3 | Help people at our Freshlux Customer Service. | |
| Restocking | 2 | Restock the shelfs. | |
| Clearning | 4 | Clean the flors in the main store and clean the tables in Burger King to ensure all the tables are clean, the floors are spotless and nobody slips! |
Uniform
[HOST]: It is requried to wear your full uniform. If you do not comply, you may be removed from the shift. [HOST]: Mistakes exist, so please don’t be worried if you get the wrong one! [HOST]: We will now check your uniform.The co-host will check everyone’s uniform. After that, the host must say
!uniform to put all Store Colleagues & Security in the correct designated uniform.Breaks
[HOST]: You will be given a number (1 or 2). Please remember this number, as you will need to know what break to go to. [CO-HOST]: We do this to ensure the break room is not oversubscirbed, so please come at the right time! [HOST]: The number is announced in store. If it is yours, you may head over. Breaks are optional. You can continue working if you want.The host will hand out breaks.
Dismissal
[CO-HOST]: You may now head to your designated role. If you need help, please let me, our host, the helper or any other supervisor!The Shift
Once you’ve dismissed them all, ensure the meeting room is closed. No-one should be in there. Make sure you are on the lookout for people to promote. Ensure you have Hyra up and running; you can look at Burger King orders to see performance. It’s a good practise to have Discord open. The Shift should last for at least 45 minutes. If you have to go, you can end early (make sure a director can sort it out).Did you know that shifts can last for as long as you want! (45 minute minimum)
Breaks
Have your helper be at the Break Room and announce breaks. Use the timer on the board to set a timer for 5 minutes per break.End of Shift
De-briefing
Run the following command in the console:h All staff members to the meeting room please for the shift de-briefing.Promotions
[HOST]: Welcome back, how was your shift?Let them talk. Any questions can be answered by the shift staff.
Dismissal
h The session has now ended. All staff have been dismissed and the Meeting Room is now SHR+ only unless permissions from SHR+.
Logging
You are now required to log your shift in our intel server.